Know Before You Go

To create a pleasant and safe experience for everyone, please be kind to other guests and our staff by respecting the guidelines outlined below.

To ensure proper social distancing, we have placed a limit on the number of guests allowed into the Museum, and individual galleries, at one time. We encourage you to buy your ticket online. Tickets with a designated entry time can be purchased online, by phone, or in person. We cannot guarantee that all times will be available when purchasing in person – we encourage you to buy your ticket online. Please arrive at the time you have selected and present your tickets to Guest Relations. There may be a short wait when entering the Museum or select galleries based on social distancing capacity requirements. We encourage you to begin your visit with the ticketed exhibition, and we ask that guests limit their visit to less than 2 hours when possible.

If you are experiencing any COVID-19 related symptoms (including cough, fever, shortness of breath, difficulty breathing, or new loss of taste or smell), or have been in contact with someone who has COVID-19, we ask that you please delay your visit. To reschedule or refund tickets, please contact Guest Relations at 502.634.2700.

Following guidance from public health officials, we ask that all guests who have traveled to the following areas wait at least 14 days before visiting the Museum:

• South Dakota
• Idaho
• Wyoming
• Iowa
• Alabama
• Nebraska
• Kansas
• Nevada
• Utah
• Wisconsin
• Florida

Practice physical distancing throughout your visit by leaving at least 6 feet of space between your party and all other guests, staff, and volunteers. Look for icons on the ground and wait in line at designated spots. Please remember to never touch the art.

Face coverings which cover both your nose and mouth are required to be worn at all times during your visit for any guests age 2 years and older.

For your convenience and safety, hand sanitizer stations have been placed throughout the Museum. Wash your hands often using soap and water for at least 20 seconds. Avoid touching your eyes, nose, and mouth. Cover your mouth when you cough or sneeze.

Directional signage has been placed throughout the Museum to help guide your visit. Please follow arrows and social distancing icons on the floors. For the protection of the artwork please remain at least one arm’s length (approximately 3 feet) away from the art and behind all stanchions or tape barriers in the galleries.

To ensure proper social distancing, many of our restrooms are now single-occupancy to allow only one family or guest at a time. Please enter when the posted sign indicates the restroom is available. We have implemented enhanced cleaning schedules for our restrooms. If you have any concerns with the cleanliness of the restrooms or other areas, please notify a staff member immediately.

Due to the high-touch and interactive nature of this space, the Art Sparks gallery will remain closed until further notice.

Coat check is currently closed. The following items are not permitted in the Museum: all parcels, backpacks, portfolios and bags larger than 13” x 17” x 6”, umbrellas, and outside food or drink. Please leave these items at home or in your car. Exceptions may be made for bags containing essential medical equipment or for use in nursing or childcare; however, food and drink may not be consumed in the galleries. Complimentary wheelchairs and strollers may be checked out from Guest Relations.

We’re taking extra care to make sure that our staff currently working within the building are taking safety precautions to maintain the health of our guests and other staff. Employees monitor and report their temperature before the start of each shift; those with high temperatures or any symptoms of COVID-19 are required to refrain from working and stay home. All surfaces are cleaned and sanitized frequently, and high-touch areas such as railings and elevator buttons even more so. All employees are required to wear masks when inside the building and must adhere to a hand-washing schedule. We have installed protective barriers to separate employees and staff at the front desk.